Pro Team Services (“we”, “us”, “our”) is committed to managing your personal information in a professional and transparent manner, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains the kinds of personal information we collect, how it is used, and the safeguards we have in place.

Collection of Personal Information

We collect personal information necessary to provide our services, such as your name, contact details, job title, and, where relevant, billing and payment information. This information is gathered directly when you engage our services, communicate with us, or submit inquiries via our website. We may also collect information indirectly, where required for business purposes or compliance with applicable laws.

Use and Disclosure

We only use or disclose your personal information for the purposes for which it was collected—primarily to provide services, respond to inquiries, or meet legal obligations. We do not use your information for direct marketing unless you have provided explicit consent. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send.

Storage and Security

Pro Team Services takes reasonable steps to ensure that personal information is stored securely and protected from misuse, interference, loss, and unauthorised access, modification, or disclosure. We use a combination of physical, administrative, and technical security measures, and we regularly review these measures to maintain data integrity and compliance.

Overseas Disclosure

If it is necessary to disclose your personal information to a third party overseas—for example, for data storage or cloud computing—we will take reasonable steps to ensure that the recipient is subject to similar privacy obligations under the APPs. Otherwise, we will seek your express consent before making such disclosures.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once the information is no longer needed, we will take reasonable steps to de-identify or securely destroy it.

Access and Correction

You have the right to request access to personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. Requests can be made via the contact details below, and we will respond within a reasonable timeframe. If we are unable to fulfil your request, we will provide you with written reasons.

Complaints and Inquiries

If you have a complaint about how we have handled your personal information, please contact our customer support. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. If you are not satisfied with our response, you may escalate the issue to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Automated Decision-Making and AI

From December 2026, under updates to the Privacy Act, organisations using automated decision-making must provide transparency. If we implement systems that use AI to make decisions that affect your rights or access to services, we will provide clear explanations of the logic involved, the types of information processed, and how you can request human review.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, services, or legal obligations. Any significant changes will be published on our website, and where appropriate, you will be notified at the point of data collection or through direct communication.

Contact Us

If you have any questions or concerns about this policy or how we handle your information, you may contact us at:

Pro Team Services
Email: privacy@proteamservices.com.au
Website: www.proteamservices.com.au

Why Choose us

We don’t just work on outdoor spaces — at Pro Team Services, we bring them to life with creativity, skill, and a heartfelt commitment to your vision.

Custom Solutions

We design pond and landscaping solutions uniquely suited to your property, preferences, and environmental conditions.

Responsive Support

Count on prompt, clear, and friendly communication before, during, and after every project we undertake.

Satisfaction Guaranteed

Your satisfaction always comes first, and we make sure every detail meets both our high standards and your expectations.

Expert Craftsmanship

Drawing from real-world know-how and a detail-oriented approach, we deliver craftsmanship that lasts.

Timely & Reliable

We show up when promised and complete projects on schedule—without compromising on workmanship.

Eco-Friendly Approach

Our methods support healthy ecosystems, using environmentally conscious materials and sustainable practices wherever possible.

What Makes Us Different?

We blend creativity, expertise, and genuine care—delivering personalised landscaping and pond solutions with lasting quality, eco-conscious practices, and reliable, hands-on service every step.

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What Our Customers Are Saying About Us

We love crafting stunning outdoor spaces, but don’t just listen to us—hear straight from the people who’ve trusted us with their ponds and landscapes, time and again.

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